My name is Kennedy Ochieng, I am experienced in data entry and providing customer support experience.

From my previous experiences working as a data entry agent, doing simple tasks like Data cleansing, doing accurate and quality Excel sheets, I have gained the most in providing quality work and being punctual to my assigned projects, this has been clearly seen and commended by my previous employers. On top of that I have a well established experience with data annotations doing image labelling and Lidar annotations for AI. I have previously worked for Sama-source Kenya and Corsali Vana DBA as a part of improving my data skills.

As a customer support agent, I am well versed with different customer support platforms having experiences with Zendesk and Hub-spot C.R.M platforms. I am skilled in both live chat, email marketing and email follow ups, using this skills, I am able to understand and interact with different customer in regards to company requirements to help sort out the issues coming from customers. This is because as an individual I am;

1. A good communicator.

2. Good at decision making.

3. Good with grammar.

4. Flexible.

Other Skills are,

• Microsoft word, power point, and publisher.
• Auto Cad
• Library software i.e K.O.A system
• Information Communication Technology consulting.
• Desktop support.
• Canva Designs.
• Project Coaching.
• Google docs.

Furthermore, I have a strong academic background to ground my work. After completing my Diploma in Information Communication Technology at the East Africa School of certified studies Kenya.

As an individual, I believe in exposure and flexibility. Being exposed to different skills and being flexible to learn helps me grow career wise and I never let any opportunity pass me by, I am here to find a satisfying opportunity as a job seeker to exploit my skills as well as I learn more from different individual and organisations.